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Napa Valley Products Corporate Favors Customer Service Contact

 

 


 



If you have any questions concerning your order, or you're in need of more information about Napa Valley Gift Baskets, please feel free to contact us at:

Christie's Basket Express

NapaValleyGiftBaskets@gmail.com

Tel: (707) 224-3444
Fax: (707) 254-9223

Monday - Friday
10:00 AM - 5:30 PM (PST)
Saturday
10:00 AM - 4:30 PM (PST)
 

Mailing Address Only:
Christie's Basket Express
1370 Trancas Street #374
Napa, California 94558

 

Credit Cards Accepted

Visa     Mastercard         

 

Gift Card Information

If you would like us to add a personalized gift card with your gift just type your chosen message into the "Gift Card Message" section after the required credit card expiration date section of the order check out page.  

 

 

Satisfaction Guaranteed
Refund policy

Your satisfaction is very important to us and if you are not completely satisfied, just contact our Customer Service within 7 days after delivery of purchase to make arrangements for the return of your order and a refund. All charges will show up on your credit card statement as being charged to Christie's Basket Express.

All gift baskets are custom made after you place your order, any gift basket cancelled after it has been created will incur a 30% cancellation and restocking fee.

Contact Customer Service at:

NapaValleyGiftBaskets@gmail.com

 



California Sales Tax

California Sales Tax (7.75%) will be added to all gift baskets and gift boxes purchased within California, even if being shipped to another state. California sales tax may not automatically show up on your order confirmation pages if gift baskets and gift boxes are shipped out of state.

 

Napa Valley Delivery Charges
 

FREE Napa (city), CA & Yountville (city), CA delivery (in remote Napa County areas gift baskets & gift boxes must be shipped)
$10.00 delivery charge to American Canyon, CA
$28.00 delivery charge to St. Helena, CA (city) 
Gift Basket and Gift Boxes going to remote areas of St. Helena, CA must be shipped UPS

Please call for specialized delivery charges for corporate events.

Napa Valley Delivery Charges are not automatically calculated. The UPS shipping charge will appear on your automated order confirmation page. We will correct any shipping charge before your order is processed with the correct Napa Valley Delivery charge (or Free Napa & Yountville delivery). After your order has been delivered, we will email you with the adjusted total and delivery confirmation.

For local deliveries please fill in the "Ship To" information on the order checkout page with your delivery information. Be sure to include the hotel name in the company space provided and the date the guests will be arriving.

 

7-step packaging process

 

Gift Basket Shipping Information
 

**All gift baskets and gift boxes to be shipped must be packaged individually, and each will be charged for shipping. This charge will not appear on the automated order confirmation page. We will email you with the total.

*Shipping charges on orders over $225.00 are not automatically calculated on dimensional weight and the shipping charges that appear on the automated order confirmation page may not be the total shipping cost. We will email you with the total.

All shipping charges are based on dimensional weight and the shipping charges that appear on the automated order confirmation page may not be the total shipping cost. We will email you with the additional shipping cost.

Customer will be charged for an additional fee if the shipping address listed on order is incorrect or incomplete and has to be corrected by shipping company. If order is returned to us for incorrect or incomplete address, customer will be charged the return shipping fee.

Shipping charges listed apply only to shipments within the United States as we do not ship International.

Shipping to Hawaii & Alaska are shipped USPS and additional charges will be added to the shipping charge. This additional charge will not appear on the automated order confirmation page. We will email you with the total before your order is processed for your approval.

Express Shipping is also available for an additional charge. Please request Express Shipping when placing your order in the "Special Instructions" section on the order checkout page. This charge will not appear on the automated order confirmation page. We will email you with the new total before your order is processed for your approval.
 


Each Christie's Gift Basket or Gift Box you order is either cello-wrapped for personal delivery or shrink-wrapped for shipping & handling. A handmade bow and one of our gold gift cards with your personal message custom printed inside is tied to each gift.

Due to supply and demand, we reserve the right to make substitutions for items of equal or greater value. During the warm summer months, we may have to make substitutions for chocolates in gift baskets or gift boxes that are shipped.
 


As a courtesy to our customers that are interested in including wine in a gift basket just email us what you are looking for and we will contact local wine merchants and Sommeliers to check availability, price, get wine recommendations and make all of the arrangements for your wine selection which will be included in the gift basket.

You can email us with your wine request:
NapaValleyGiftBaskets@gmail.com
 


For fantastic information concerning visiting, dining,
 and shopping in Napa Valley contact:
 
www.visitnapavalley.com

 

 


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